All cancellations, refunds and substitutions must be made in writing, via email, to

PSMJ’s refund and cancellation policy is as follows:

  • Cancellations received at least 45 business days prior to the program will receive full refunds. 
  • Cancellations received between 44 and 11 business days prior to the program receive a credit letter, good for one year, towards any PSMJ program*.
  • Cancellations made 10 or fewer business days prior to the program and/or no–shows are not eligible for refunds or credits.

You may substitute a program in one location for the same program in a different published location (provided it is not already sold out) 11 or more business days prior to the original program start date.

*Credit letters may be applied to any PSMJ program, with the exception of the following: in-house training, partner/association programs, or previously registered and/or paid attendees.